Privacy Policy - Starting Block Lawyers

1. This is Starting Block Lawyers Pty Ltd’s privacy policy dated 14 November 2019 (“Privacy Policy”)

2. This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your information, including any Personal Information. It applies to the SBL Website, your User Account and all related sites, applications, services and tools regardless of how you access them.

3. This Privacy Policy is available at https://startingblocklawyers.com.au/privacy.

Definitions and Interpretation

4. In this Privacy Policy, each of the following terms has the corresponding meaning:

(a) “User” means a user of the SBL Website.

(b) “User Account” means a User account on the SBL Website that has user credentials such as a login and password;

(c) “SBL Website” means the software platform offered by Starting Block Lawyers Pty Ltd through https://startingblocklawyers.com.au.

(d) “Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in a material form or not.

(e) “Services” means any services (or products as the case requires) provided by Starting Block Lawyers Pty Ltd accessible through the SBL Website.

(f) “User” or “you” means a user of the SBL Website including without limitation any person that:

(i) views the SBL Website in a browser;

(ii) submits any information to a User Account;

(iii) submits any information to the SBL Website, through use of an enquiry form, or otherwise;

(iv) signs up for an account with the SBL Website;

(v) contracts for payment for Services using the SBL Website;

(vi) conducts any other type of transaction on the SBL Website.

Parties bound

5. You accept this Privacy Policy when you sign up for a User Account, access the SBL Website, or otherwise accept our Services.

6. We may amend this Privacy Policy at any time by posting a revised version on the SBL Website. The revised version will be effective 14 after it being posted on the SBL Website. For the avoidance of doubt, the current version of the Privacy Policy will remain in effect until the revised version takes effect. It is your responsibility to familiarise yourself with any such changes to this Privacy Policy.

7. Starting Block Lawyers Pty Ltd is not currently bound to comply with the Australian Privacy Principles, and nothing in this policy shall be read to impose any obligation beyond that set out in this Privacy Policy.

How we collect information

8. We collect information sent to us by your computer, mobile phone, or other access device when you:

(a) navigate to the Domain, or any related pages with web browser;

(b) submit any information using an enquiry form or by any other method provided on the SBL Website;

(d) otherwise use the SBL Website to obtain Services from us.

Information that we collect

9. The information sent to us may include data on the pages you access, device identifiers, your location, standard web log data, transaction data, and other information as described in paragraphs 10 through 15.

10. Web log data includes the browser type you’re using and traffic to and from any User Account.

11. Transaction data includes:

(a) data relating to the activities relating to your User Account, or

(b) details relating to any communication otherwise completed by, or in relation to, you through the SBL Website.

12. If you create a User Account on the SBL Website, we may collect the following types of information:

(a) contact information, such as your name, address, phone, email and other similar information;

(b) detailed Personal Information, such as your date of birth or other personal identifiers.

13. We may also obtain any information about you from third parties such as credit bureaus, Payment Processors, and identity verification services. For example we use Google reCaptcha on this site, so by submitting information in a form we may receive information from Google about you. Further, by submitting information on the SBL Website you also agree to Google’s privacy policy and Google’s terms and conditions

14. In order to help protect you from fraud and misuse of your Personal Information, we may collect information about your use and interaction with any User Account or the SBL Website. For example, we may evaluate your computer, mobile phone or other access device to identify any malicious software or activity.

15. We may also collect additional information from or about you in other ways, such as through our support team, results when you respond to a survey or poll, and from interactions with any other person through the SBL Website or a User Account.

How we use Cookies

16. When you access your User Account or use the SBL Website, we may place small data files on your computer, or other device. These data files may be cookies, pixel tags, or other local storage provided by your browser or associated applications (collectively “Cookies”). We use Cookies to:

(a) identify you as a User;

(b) enable functionality on and to customise the SBL Website and related content;

(d) mitigate risk and prevent fraud; and

(e) to promote trust and safety with our Users and the SBL Website.

17. We may use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you log out of your User Account or close your browser. Persistent Cookies remain on your browser until you erase them or they expire.

18. We may encode our Cookies so that we can interpret the information stored in them. You are free to decline our Cookies if your browser or browser add-on permits, but doing so may interfere with your use of your User Account or the SBL Website.

19. You may encounter Cookies on websites that we do not control. For example, if you access a third party website through your User Account, there may be a Cookie placed by the web page or an application within it.

How we protect and store Personal Information

20. Throughout this Privacy Policy, we use the term “Personal Information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider Personal Information to include information that has been made anonymous and does not identify a specific User.

21. We store and process your Personal Information on our computers in Sydney, Australia, and Brisbane Australia.

How we use the Personal Information we collect

22. Our primary purpose in collecting Personal Information is to provide you and each other User with a secure, smooth, efficient, and customised experience. We may use your Personal Information to:

(a) provide the SBL Website, our services, and customer support;

(b) resolve disputes, collect fees, and troubleshoot problems;

(c) prevent potentially prohibited or illegal activities, and enforce our Website Terms and Conditions, which can be viewed at https://startingblocklawyers.com.au/terms;

(d) customise, measure, and improve the SBL Website and the content, layout, and operation of User Accounts;

(e) contact you at any telephone number, by placing a voice call or through text (SMS), or email messaging, unless we agree otherwise in our Website Terms and Conditions; or

(f) compare information for accuracy, and verify it with third parties.

Marketing

23. We do not sell or rent your Personal Information to third parties for their marketing purposes.

24. We may combine your information with information we collect from other companies and use it to improve and personalise the SBL Website, content, and advertising. If you do not wish to receive marketing communication with us, outside of the SBL Website then you may opt-out at any time by using the unsubscribe or opt-out feature contained in the communication that we send to you.

25. You cannot opt-out of system messages that relate to your User Account and use of the SBL Website.

26. Aggregated information generated by the SBL Website, which includes data relating to all Users’ use of the SBL Website, is recorded and analysed by us for our internal development purposes; such information does not contain any Personal Information of any User.

How we share Personal Information with other parties

27. Please note that nothing in this Privacy Policy seeks to diminish your rights under the Legal Profession Act 2007 (Qld), which relate to confidentiality and Starting Block Lawyers Pty Ltd’s legal services. However, use of the SBL Website to access our Services is subject to the provisions of this Privacy Policy.

28. We may share your Personal Information with the following persons, or classes of persons.

(a) Service providers under contract who help with our business operations such as fraud prevention, bill collection, marketing, shipping and transport, and technology services.

(b) Companies that we plan to merge with or be acquired by. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Personal Information. If your Personal Information could be used contrary to this policy, you will receive prior notice.

(c) Law enforcement, government officials, or other third parties pursuant to subpoena, court order, or other legal process or requirements applicable to Starting Block Lawyers Pty Ltd or one of its affiliates.

(d) To law enforcement agencies, or contracted investigators, when we believe, in our sole discretion, that the disclosure of Personal Information is necessary to prevent physical harm or financial loss, to report suspected illegal activity which affects or may affect the SBL Website or any part of it, or to investigate violations of our Website Terms and Conditions.

(e) Other third parties with your consent or direction to do so.

29. Please note that these third parties may be in other countries where the laws on processing Personal Information may be less stringent than in your country. However, we will take reasonable steps to ensure the third parties do not breach the Australian Privacy Principles in relation to the Personal Information.

30. Starting Block Lawyers Pty Ltd will not sell or rent any of your Personal Information to third parties for their marketing purposes without your permission, and will only share your Personal Information with third parties as described in this Privacy Policy.

31. If you create an account, take membership on, or transact directly on a third party website or via a third party application, any information that you enter on that website or application will likely be shared with the owner of that website or application. These sites are governed by their own privacy policies and terms and conditions and you are encouraged to review their privacy policies before providing them with Personal Information. Starting Block Lawyers Pty Ltd is not responsible for the content or information practices of third parties.

How you can access or change your Personal Information

32. You can review and edit your Personal Information by logging into the SBL Website profile settings page; or otherwise by contacting our Privacy Officer at admin@startingblock.com.au.

How you can contact us about privacy questions

33. If you have questions or concerns regarding this Privacy Policy, you should contact us by email at admin@startingblock.com.au. If you have a privacy complaint, you should report it by emailing us at admin@startingblock.com.au.

Handling your complaints

34. We aim to:

(a) Acknowledge receipt of all complaints within 5 business days; and

(b) Resolve all complaints within 60 days, however, this may not be possible in all circumstances.

35. Where we cannot resolve a complaint within 60 days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint.